Frequently Asked Questions

You can submit a support request through the OVPR IT Support portal at ovpritsupport.unm.edu or email ovpritsupport@unm.edu. Please include your name, department, device type, and a brief description of the issue.
If you are part of the Office of the Vice President for Research (OVPR), the Faculty Research Development Office (FRDO), or one of the following Category III Research Centers & Institutes, you should reach out to OVPR IT first:
  • Accelerating Resilience Innovations in Drylands (ARID)
  • Bureau of Business and Economic Research (BBER)
  • Center for Advanced Research Computing (CARC)
  • Center for High Technology Materials (CHTM)
  • Center for Micro-Engineered Materials (CMEM)
  • Center on Alcohol, Substance Use, and Addictions (CASAA)
  • Established Program to Stimulate Competitive Research (EPSCoR)
  • Geospatial and Population Studies (GPS)
  • Land Grant-Merced Institute (LGMI)
  • Quantum New Mexico Institute (QNM-I)
  • Southwest Hispanic Research Institute (SHRI)

OVPR IT also manages or supports the following OVPR-hosted and sponsored services:

  • iLab
  • iThenticate
  • InfoReady
  • Huron Research Suite
  • InCites / Clarivate Analytics
  • Pivot
  • Qualtrics (OVPR-managed research use)

Additionally, OVPR IT provides assistance with device management (Intune/Jamf), workstation setup and troubleshooting, software installation, printer support, hardware procurement guidance, research data storage (UNMCIFS, OneDrive for Research), and support for workflows such as REDCap, BCAR, and PIAQ.

If your request involves university-wide services such as NetID, LoboWiFi, Microsoft 365, Banner, VPN, Zoom, telephones/VoIP, or academic systems like Canvas, you should contact UNM IT.

If you are unsure whom to contact—and especially if you belong to OVPR, FRDO, or one of the supported Category III centers—it is always appropriate to submit a ticket to OVPR IT first. We will review your request, determine the appropriate support pathway, and route your ticket to UNM IT or another group if needed.

Application support includes installing, configuring, and updating research and administrative applications...
To request a workstation setup or upgrade, contact ovpritsupport@unm.edu...
Research IT performs regular maintenance, operating system updates, and security patches...
If your device won't start, freezes, or behaves abnormally...
The UNM IT team schedules automated backups for managed systems...
To purchase or renew software, submit a request at ovpritsupport.unm.edu...
Research IT and UNM IT provide web administration support for Cascade CMS websites...
All Purchasing Risk Assessments must include a completed Privacy Impact Assessment Questionnaire...
If you need to deploy or configure a research management tool such as Cayuse or Streamlyne...

Questions on research center websites or OVPR IT systems:

Submit a Ticket